I note that Unley has re-fired up their blog - keeping their staff informed and also providing direction as to how they are managing the changes that they need to put in place.
They are 4 months away from "go-live" and are actively committed to all that needs to be done to ensure both a smooth transition for staff and that customers are well informed and happy with the changes. The Unley team is certainly charting its own course, as well as borrowing training plans and other information from others. This is one of the strengths of our network - learning and adapting from others, combined with local adaptation to meet local needs.
Take a look at the Unley blog - linked to from the front page of this blog.